FAQ - Cloud 9 T-Shirt

Please feel free to upload your artwork or logos using our design tool and fill in your contact info, t-shirt preference and send us your design
Once received, we'll update shortly with the mockup, turn around time and quotation of the order
If okay and to proceed with order, due to our store policies we'll need the payment as a confirmation along with the preferred delivery address and we'll have your shirts completed and delivered within the estimated time frame

We accept the following image formats:

PNG (recommended for best quality)
JPG/JPEG
GIF (static images only)
BMP

For best results, use high-resolution images (300 DPI or higher).

DTG (Direct-to-Garment) printing is a modern digital printing method that prints designs directly onto fabric using specialized inkjet technology.

Key Benefits:

High Quality: Produces vibrant colors and fine detail reproduction
Soft Feel: Ink integrates into fabric fibers, maintaining shirt's softness
Low Setup Costs: Perfect for small quantities (especially for non-pretreated white t-shirts)
Complex Designs: Handles gradients, photos, and unlimited colors
Quick Turnaround: Faster than traditional screen printing for small orders

How It Works:

Your design measured to scale with the t-shirt's size and is processed through specialized software
A pretreatment and heatpress process is required (only for pretreated white or non-white t-shirts)
The t-shirt is positioned and aligned onto the DTG printer
DTG colour and DuPont opaque inks are printed directly onto the fabric
The shirt is heat-cured through a tunnel dryer to set the ink permanently

DTG printing is ideal for custom designs, small batches, and when you want professional-quality results without minimum order requirements.

We offer a range of t-shirt colours in adult and youth size:

Classic colours: White, Black, Navy, Sports Gray
Common colours: Red, Royal Blue, Irish Green, Daisy Yellow, Purple, Light Pink
Specific colours: Carolina Blue, Azalea, Military Green, Sapphire Blue, Gold
Additional colours from the supplier available for bulk orders

Colours available for toddler t-shirts:

Classic colours: White, Black, Navy
Common colours: Red
Specific colours: Pastel Blue, Pastel Pink, Pastel Green

Available T-Shirt Colors:

White

Black

Navy

Sports Gray

Red

Royal Blue

Irish Green

Daisy Yellow

Purple

Light Pink

Carolina Blue

Azalea

Military Green

Sapphire Blue

Gold

We offer all standard sizes:

Adult: S, M, L, XL, 2XL
Youth: XS, S, M, L, XL
Toddler: 2T, 3T
Additional sizes available from the supplier for bulk orders

Size Chart:

Production times vary based on the type of t-shirts ordered:

Non-pretreated white t-shirts: Within 3 working days
Pretreated white t-shirts: 2 to 4 working days
Non-white t-shirts: 3 to 6 working days
Rush orders available for an additional fee

Completed orders are delivered within the same working day.

Non-pretreated white t-shirts:

Standard white cotton t-shirts without any special coating
More affordable option
Best suited for simple designs with dark solid colors
Faster production time (within 3 working days)

Pretreated white t-shirts:

White t-shirts with a special pretreatment solution applied
Enhanced print quality and vibrancy
Better for complex designs with gradients and fine details
Slightly longer production time (2 to 4 working days)
Additional cost: +$3 - $4 per shirt

We'll recommend the best option based on your specific design during the quote process.

In the slide shows are some t-shirts we've DTG test printed to check our machine's working condition.

To ensure your DTG prints last as long as possible, follow these care instructions:

Turn inside out before washing to protect the print
Wash in cold water (30°C or below) with like colors
Use mild detergent - avoid bleach or fabric softeners
Gentle cycle - avoid heavy agitation
Air dry when possible or tumble dry on low heat with shirt inside out
Iron inside out if needed, avoiding direct contact with the print

Avoid: Hot water, bleach, dry cleaning, ironing directly on the print, or hanging in direct sunlight for extended periods.

Following these instructions will help maintain print quality and extend the life of your custom t-shirt.

You retain full ownership of your original designs. We only use your design to produce your order. We will never reproduce or sell your design without your explicit permission.

Important: Please ensure you have the rights to use any images, logos, or artwork you upload.

We accept:

E-Transfer / EMT
Cash
PayPal (2% transaction fee)

Please note due to our store policies we'll require the payment as an order confirmation and to prepare and start the print job.

You can reach us at:

Email: info@cloud9tshirt.com
Phone: 647 822 3717
Address: 951 Denison St Unit 9, Markham, ON L3R 3W9
Hours: Mon - Fri, 10am to 4pm

Due to and since the COVID pandemic, our opening time have been changed to flexi-hours and take all order remotely through email or our t-shirt design tool. Please note we don't have walk-in service or publicly opened.